Refund Policy
Our commitment to fair and transparent refunds
At Nonstop.asia, we strive to provide excellent service across all our platforms. Our refund policy is designed to be fair and transparent, varying by service type to accommodate the unique nature of each offering.
Processing Time: All approved refunds are processed within 5-7 business days to your original payment method.
Full Refund Eligible
- Cancellation before pickup
- Service not provided as promised
- Package lost or damaged by us
No Refund
- After successful delivery
- Recipient unavailable (after 3 attempts)
- Incorrect address provided
Within 5 minutes of booking
After driver assignment
After trip starts
Full refund available for driver no-shows, vehicle breakdowns, or safety concerns.
GoTix refunds are subject to the event organizer's cancellation policy:
Event Cancellation
Full refund if event is cancelled by organizer
Event Postponement
Tickets remain valid or refund available
Customer Cancellation
Subject to organizer's policy (usually non-refundable)
Domestic Courier
- • Full refund: Cancellation before dispatch
- • 50% refund: Cancellation after dispatch but before delivery
- • No refund: After successful delivery
International Courier
- • Full refund: Cancellation within 2 hours
- • Partial refund: Subject to customs and handling charges
- • No refund: After customs clearance
- Log into your Nonstop.asia account
- Go to "My Orders" or "Booking History"
- Select the order you want to cancel/refund
- Click "Request Refund" and provide reason
- Our team will review and process within 24-48 hours
Alternative: Contact our support team at hello@nonstop.asia or call +91 1800-NONSTOP
For refund-related queries, contact us:
Email: hello@nonstop.asia
Phone: +91 1800-NONSTOP
Support Hours: 24/7 for urgent matters, 9 AM - 6 PM for general queries
Last updated: January 2025